About Orders
How long does it take to ship after placing an order?
BELLA MODA carefully inspects each item after you place your order and packs them with care by our excellent staff.
We will ship your order within 3-7 business days from the next business day after your order is confirmed (excluding weekends and holidays).
*Please note that the day of your order is not included in this timeframe.
*If you order items marked as 'Pre-sale', they will be shipped as soon as they are completed.
*Depending on the timing of your order, our confirmation may occur on the next business day. Thank you for your understanding.
*For popular items, it may take additional days. Thank you for your understanding.
*The above period is based on business days. We do not process shipments on weekends and holidays. After shipping is completed, a tracking number will be sent to your email address.
I haven't received my order confirmation email
If your order has been successfully completed, a 'Order Confirmation Email (automated)' will be sent to the email address you provided at the time of ordering.
If you do not receive the email, please check your spam folder.
Additionally, if you create an account before placing your order, you can check the status of your order on your My Page within the site.
Important communications such as shipping notifications will be sent via email, so please ensure to allow emails from the following address in advance.
Automated sending email address:
info@bellamoda-online.com
*Please note that it may take some time for the email to be sent.
*If you mistakenly specified the email address, please contact us via the inquiry form.
Can I cancel my order after placing it?
We do not accept cancellations after your order has been placed. Thank you for your understanding.
Can I change the size or color after placing an order?
If you contact us before processing your order, we will accommodate your request.
*Please note that it may not be possible depending on the product.
Can I change the delivery address?
If you contact us before the product is shipped, we can accommodate your request.
Please note that changes cannot be made once the product has been shipped.
The product has not arrived even after the shipping period has passed
We sincerely apologize. Depending on the product, it may take longer than the usual shipping time.
Additionally, entering an incorrect address during registration may cause delays in delivery, so please be careful.
We apologize for the inconvenience, but please contact us at info@bellamoda-online.com along with your order number.
Is there a shipping fee?
For purchases under 10,000 Yen within Japan, a shipping fee of 800 Yen will apply. Free shipping for purchases over 10,000 Yen.
For Okinawa and other remote islands, the shipping fee is 2,500 Yen regardless of the purchase amount.
For all other countries outside Japan, the shipping fee is $20 for purchases under 15,000 Yen, and free shipping for purchases over 15,000 Yen.
Please note that shipping to remote islands may be canceled depending on the number of items ordered. (Applicable only in Japan)
Can I specify the delivery date and time?
Unfortunately, we cannot accommodate requests for specific delivery dates and times. Thank you for your understanding.
Can you ship internationally?
Yes, we can ship internationally.
Delivery times may vary depending on the destination. We will contact you in such cases.
Please refer to the following page for estimated delivery times for international shipping.
shipping info
Payment Information
What payment methods are available?
・Credit Card
・Apple Pay
・Amazon Pay
・Google Pay
・Shop Pay
・Rakuten Pay
・Merpay
・LINE Pay
・auPay
・PayPay
・Paidy (Postpay)
These payment methods are available.
Please refer to the following for each payment method.
Credit Card Payment
You can use VISA / MasterCard / AMEX.
PayPay
You can pay using pre-charged electronic money (PayPay balance).
Amazon Pay / Apple Pay / Google Pay
You can pay using the credit card information registered with each service.
Postpay (Paidy)
No credit card is required; you can shop using just your email address and mobile number. Multiple purchases can be paid together by the 10th of the following month.
By registering for Paidy Plus for free, you can use features such as three installments with no service fee* and monthly budget settings.
Additionally, registering for Paidy Plus increases the amount available for postpay compared to usual.
*Service fees are waived only for account transfers and bank transfers.
**Three installments require registration at the time of first use and are available only for single purchase amounts of 3,000 Yen or more.
Will I receive a confirmation email after payment?
Credit Card / Apple Pay / Amazon Pay / Google Pay / Shop Pay / Rakuten Pay / Merpay / LINE Pay / auPay / PayPay
Payments are completed simultaneously with your order.
If you do not receive an order confirmation email and are unsure if your order was completed correctly, please contact us via the inquiry form.
After completing payment with Postpay (Paidy), an automatic confirmation email will be sent from Paidy. Below is the email address for Paidy, so please set up your email to allow reception in advance.
Can I change the payment method after placing an order?
Due to the specifications of the order system, once a payment method is confirmed, it cannot be changed.
I selected postpay; what should I do?
If postpay is selected as the payment method, you will receive an email regarding payment from Paidy's email address. Please check your spam folder as you may receive an email from the following address:
noreply@paidy.com
※ The subject line will be <【Paidy】Notification of Use>. Additionally, the billing will be confirmed by Paidy by 1 PM on the 1st of the month following your order, and a notification email will be sent.
Please note that we cannot resend the notification email or confirm billing information, so you will need to contact Paidy directly.
Please contact the following support:
▼ Paidy Inquiry Form
https://support.paidy.com/hc/ja/requests/new?noredirect=true
▼ Paidy Phone Inquiry
0120-971-918
About the Product
There may be a difference in color between the product images and the actual product.
The color may appear differently due to lighting at the time of photography, the monitor you are viewing, and the environment in which the product is placed (outdoor, indoor lighting color type). Thank you for your understanding.
Where can I find more details about the product?
Details can be found on each product page.
If there are any points of concern that are not mentioned, please feel free to contact us.
I was unable to receive the product, can it be resent?
If you have a missed delivery notice, please request redelivery from the delivery service.
If the product has been discarded due to an incorrect address or similar issues, we will not be able to resend it, so please understand.
In cases of long-term absence or refusal to accept the package, we will charge you for the round-trip shipping and handling fees (a flat rate of 1,500 Yen). We appreciate your understanding.
If you do not request redelivery within 7 days due to long-term absence or refusal to accept, the package will be discarded by the delivery service, so please be aware. Additionally, if the package is discarded by the delivery service, we will not be able to process refunds, so please take care.
Please note that if you refuse to accept or are absent for a long time, we may refuse future transactions.
Also, if we determine that past transactions were malicious, we will cancel or refuse all transactions.
If the package is returned due to an unclear address, it will also be considered a long-term absence, so please ensure that there are no omissions in your address when placing an order.
Returns and Refunds
What should I do if I want to return or refund a product?
If you wish to return or refund, please contact us via email stating your request for a return or refund.
Please note that we cannot accept requests that fall under the following details.
※ For product returns or exchanges, shipping costs will be borne by the customer, so please understand.
There was a defect in the product.
We sincerely apologize. Please contact us via email with the details of the product issue within 3 days of receiving your item.
In some cases, we may issue a refund instead of an exchange, depending on the product.
The wrong item was delivered
We sincerely apologize. Could you please contact us within 3 days of receiving your item?
We will respond regarding the next steps.
About Coupons
Can I apply a coupon after placing an order?
Unfortunately, you cannot apply a coupon after placing your order.
Can I use multiple coupons?
You cannot use multiple coupons for a single order.