Regarding your order
What items will be shipped after the order is placed?
BELLA MODA will send products from the order after you have confirmed your order, and will ship them in a timely manner with priority given to items with a single order.
Products will be shipped from 【3-7 business days excluding Sundays and holidays】 after your order is confirmed.
※ The shipping date may vary, so please be aware.
※ For items marked as “pre-order” or “pre-sale,” the shipping will occur after the product is completed.
※ There may be instances where shipping is delayed due to high demand. Please be aware.
※ The above timeframe is based on business days. Shipping may not occur on holidays. After shipping is completed, the tracking number will be notified via email.
Order confirmation emails will be sent
If your order has been successfully completed, you will receive an email titled “Order Confirmation Email (Automatic Delivery)” at the time of your order.
If an email is not received, please check the spam folder.
Additionally, if you have created an account before your order, the status of your order may be confirmed in the account.
Important notifications such as shipping notifications will also be sent via email, so please be sure to set the following email address as “must”:
Automatic delivery email address:
info@bellamoda-online.com
※ Please note that there may be instances where the delivery time of the email is delayed.
※ If the email address is incorrect and designated, please contact us promptly.
Can I change my order after placing it?
After placing your order, you cannot change the method of payment.
Can I change the size or color after placing my order?
We will respond to inquiries about changes before processing your order.
※ Depending on the product, changes may not be possible.
Can I change the delivery address before the product is shipped?
We will respond to inquiries about changes before shipping your product.
Changes after shipping may not be possible, so please be aware.
Even if the shipping period has passed, I have not received my product.
It may take longer than usual for products to be delivered. Please be aware.
Additionally, if you have entered an incorrect address during registration, it may cause delays in shipping, so please be careful.
If you have any questions regarding your order number, please contact info@bellamoda-online.com.
Is there a shipping fee?
Shipping fees are as follows: for purchases of 10,000 yen or more in Japan, shipping is free; for purchases of 800 yen or more, a shipping fee applies. For purchases below 10,000 yen, a shipping fee of 800 yen applies.
Shipping fees to islands and other remote areas will depend on the purchase amount, which is set at 2,500 yen.
For all other countries outside Japan, shipping is free for purchases of 15,000 yen or more, and a shipping fee of $20 applies for purchases below 15,000 yen.
Also, shipping to islands will incur additional shipping fees depending on the number of items ordered.
Can I specify a shipping date?
You can specify a shipping date. Please be aware.
Can I ship to overseas?
Shipping to overseas is possible.
However, please note that there may be delays in shipping notifications. At that time, we will notify you.
The estimated shipping date for overseas shipments can be found in the following page:
shipping info
Regarding payment methods
What payment methods are available?
・Credit Card
・Apple Pay
・Amazon Pay
・Google Pay
・Shop Pay
・Rakuten Pay
・Merpay
・LINE Pay
・au Pay
・PayPay
・Paidy (and others)
These payment methods are available.
For each payment method, please refer to the following:
Credit Card
VISA / MasterCard / AMEX can be used.
PayPay
Before, you can use the PayPay app (PayPay balance) to make payments.
Amazon Pay / Apple Pay / Google Pay
These payment methods can be used with the account information registered with them.
Other payment methods
Credit cards are not required, and payments can be made with only the account number. Multiple purchases can also be made as long as they are completed by the 10th of the month.
By registering for Paidy, you can increase the amount of payment that is usually available.
*The number of installments for credit cards and bank transfers is free.
**You must register for the first installment when using it. Moreover, the amount of the first installment must be over 3,000 yen.
Is the confirmation email after payment received?
Credit Card/Apple Pay/Amazon Pay/Google Pay/Shop Pay/Rakuten Pay/Merpay/LINE Pay/au Pay/PayPay
will be confirmed at the same time as your order.
After the order confirmation email is received, if the order is confirmed correctly, please check the payment status carefully.
Additionally, after your order is completed, you will receive a notification email from Paidy regarding the order.
Can I change the payment method after placing an order?
Once you have confirmed the payment method, you cannot change it.
What happens if I select a delivery method?
Regarding the delivery method selected, you will receive a notification email from Paidy.
Additionally, if there are any issues with the delivery method, please contact us promptly.
About the product
There may be differences in color between the product images and the actual product.
Differences in color may occur due to lighting conditions at the time of shooting, the viewing environment (outdoors, indoors, etc.), and the color display settings.
Where can I verify the details about the product?
Each product page has a description.
If there are points to note, please ask us.
Since I couldn't receive the product, could I resend it?
If the non-delivery ticket has been issued, please contact the distributor for re-delivery.
If delivery cannot be made due to address discrepancies, we cannot resend the product from our company, so please understand.
In cases where long-term non-delivery or acceptance refusal has occurred, we will ask for a return fee (around 1500 yen) for the resending, so please understand.
In cases where re-delivery is not done within 7 days from non-delivery or acceptance refusal, the distributor will destroy it, so please understand. Also, if the distributor has destroyed it, please understand that you will have to bear the return fee.
If you are not at the delivery location, please confirm that you have not recorded your address.
About returns and refunds
What should I do if I want to request a return or refund for the product?
For returns and refunds, please contact us on the product page and mention the return or refund request on the top of the description.
Additionally, the following details should be provided for the return request.
Note that for product returns and exchanges, the shipping fee is the customer's responsibility, so please understand.
The product was not delivered.
We apologize for the inconvenience. If the product has not arrived within 3 days, please contact us for a return request.
Even if you wish to exchange the product, it will be difficult if the refund has not been processed.
The product I ordered is different from the one I received.
We apologize for the inconvenience. If the product has not arrived within 3 days, please contact us for a return request.
We will provide a response regarding the issue.
Regarding coupons
Will the coupon be available after the order?
The coupon can be applied after your order is confirmed.
Can I use multiple coupons?
It is not possible to use multiple coupons.