Refund policy
Cancellations (Order Cancellation)
As orders are automatically processed after placement, we are unable to accept cancellations.
The "Cooling-Off Period" is a system that applies to door-to-door sales.
The cooling-off period is not mandatory for mail-order sales.
As our online store is a mail-order service accessed by customers, the cooling-off period system does not apply. Please understand this in advance.
Special Terms Regarding Returns
Returns & Exchanges
We are unable to accept returns or exchanges due to customer convenience. Please understand this in advance.
When placing an order, please carefully confirm the product color, size, price, and details before completing your purchase.
*Cancellations due to extended absence or refusal to accept delivery after shipment cannot be accommodated.
*In cases of extended absence or delivery refusal, re-shipping costs, labor costs, and other expenses will be charged.
*If you do not accept delivery due to extended absence or refusal, the package will be held by the carrier for a limited period. If not claimed within the deadline, it may be disposed of. We bear no responsibility if products are disposed of due to non-acceptance.
Returns/Refunds Due to Failure to Submit Customs ID
For shipments to certain countries/regions, local customs may require the recipient's personal identification number (taxpayer ID, passport number, PCCC, etc.). These must be provided under the responsibility of the importer (customer).
If a shipment is returned, destroyed, or confiscated because the required information was not submitted or we were unable to reach you, the following policies apply:
- Shipping fee refund: Round-trip shipping fees will not be refunded under any circumstances.
- Refund processing fee: Only the product price minus return handling fees (restocking fee) and return shipping costs will be refunded.
- Product disposal: If customs disposes of the product locally, no refund of any kind, including the product price, will be issued.
Product Returns & Exchanges
If there is a defect in your product, please review the information below and contact us.
Once we confirm the issue, we will provide further instructions. Please return the item following our guidance.
Returns or refunds for customer convenience are not accepted.
Additionally, if you do not contact us in advance or if more than 3 days have passed since delivery, returns and refunds cannot be processed. Please be sure to contact us.
[Process Flow]
- If in stock
→ Exchange for the same product or return/refund
- If exchange stock is sold out
→ Exchange for a different product or return/refund
Returns/exchanges are accepted only when all of the following conditions are met:
- Within 3 days of receiving the product
- Does not fall under any of the following
*Customer convenience reasons
1. The product image differs from expectations.
* Colors may appear different between images and actual products due to lighting during photography, your monitor settings, and the environment where the product is placed (outdoor, indoor lighting type).
2. The size is larger or smaller than expected.
3. Minor stains, loose threads, wrinkles, or odor are found
*In such cases, customers may need to make adjustments themselves. Please understand this in advance.
* All products are new, but minor imperfections may occur during the manufacturing process.
4. If the customer selected the wrong product or accidentally placed a duplicate order.
5. Products sold under special conditions such as coupons/sales
6. Underwear, swimwear, accessories, and other products that come in direct contact with skin without an undergarment
7. If a return/exchange request is not submitted within 3 days of product arrival
8. If the product is not returned within 5 days after return/exchange approval
Returns (refunds) and exchanges for sale items and lucky bags cannot be accepted. Please understand this in advance.
If There Is a Defect in Your Delivered Product (Defective Items or Wrong Items)
We will handle this through a return or product exchange. Please submit a return/exchange request via the "Contact Form" or email, including your order number and photos of the affected area. After your request is accepted, we will provide instructions for the return shipping method. However, returns/exchanges may not be accepted in any of the following cases. Please note that exchange shipping costs are the customer's responsibility.
- If a return/exchange request is not submitted within 3 days of product arrival
- If the product shows signs of use, damage, or soiling
- If product tags or accessories are missing
- If the product is returned by a method other than the one specified by us
- If deemed within the range of individual product variation
- Minor manufacturing marks (removable by washing)
- Regarding loose threads (thread finishing)
If a loose thread does not cause a hole when pulled, the product itself has no issue. Please cut the loose thread with scissors and continue using the product.
If you believe there is a defect such as a hole, please contact customer support via email with an attached photo.
If Size Exchange Was Discussed Before Purchase
If the suggested product size does not fit, we will handle this through a return or product exchange. Please submit a return/exchange request via the "Contact Form" or email, including your order number and photos of the affected area. After your request is accepted, we will provide instructions for the return shipping method. Please note that shipping costs are the customer's responsibility.
Regarding refunds, we will issue a refund of 30% of the purchase price.