Return Policy
Cancel Policy (for taking orders)
After placing an order, you will be able to proceed with the cancellation on your own.
"Kirin Go" is used under the terms applicable to the inquiry sale.
The use of Kirin Go for inquiry sales is not permitted.
The applicable sales method is not used for the inquiry sales of the customer. Please be sure to confirm.
Regarding Special Conditions for Returns
Regarding returns and exchanges
Returns and exchanges based on customer agreement are allowed, so please confirm in advance.
At the time of your order, please confirm the color, size, price, details of the product, and make sure to place your order.
Products that are not long-term available, or returns and refusals may be canceled.
In cases of non-availability, please note that additional shipping costs, personnel costs, etc. may be incurred.
In cases of non-availability, products that are not accepted may be returned to the supplier, and within a certain period, management will be done, but in cases of non-acceptance, the possibility of being destroyed may occur. In any case, in cases of non-availability, the responsibility for destroyed products will be entirely yours.
Returns and Exchanges of Products
In case of non-conformity with the product, please confirm the following:
In the case of non-conformity, please confirm the following:
Return and exchange requests must be made within three days of receipt.
Returns and exchanges must be requested within three days of receipt.
Returns and exchanges must be requested within three days of receipt.
【Flow of Returns】
・In the case of stock availability
→ Returns and exchanges of the same product must be returned.
・In the case of stock availability, returns and exchanges of different products must be returned.
→ Returns and exchanges of different products must be returned.
In case of total confirmation of the following return and exchange, please note:
・Within three days from the date of product receipt
・In cases where it is not appropriate
※For customers
1. The product image and the actual product differ.
※The product image and the actual product may differ due to lighting at the time of shooting, the viewing environment (outdoor, indoor lighting color types), and may show differences in color.
2. The size may differ from what you thought.
3. There may be slight scratches, blemishes, or other issues. that may occur.
※In such cases, the customer is responsible for opening the hole themselves, so please confirm in advance.
※All products are new, but there may be cases where the manufacturing process has not been completed.
4. In cases where the selection of products is incorrect on the customer side, or if the selection is incorrect and is noted.
5. For products sold under special conditions such as coupons/sales, etc.
6. In cases of damage, water damage, accidental damage, and other damages.
7. After the product has been received by the customer, if the return/exchange request is not made within three days.
8. After the return/exchange request is confirmed, if the product is not returned within five days.
Returns and exchanges of special products, including gift certificates, are not accepted, so please be sure to confirm in advance.
In cases where defective products or different products are delivered, please ensure that the product is not defective.
Returns must be made for the products that you have been provided. Please note that you need to add the order number and the appropriate place for the photo of the product and the return/exchange request.
- In cases where the product is received by the customer, if the return/exchange request is not made within three days.
- In cases where the product is used, damaged, or defective.
- In cases where the product tag or accompanying items are lost.
- In cases of return delivery outside the designated method.
- In cases where the individual difference in the product is determined.
- In cases of slight damage or other issues (such as washing).
- In cases where the product has been returned, if the return/exchange request is not made within three days.
When it comes to the rice of the product, if the end is drawn, holes may open, and in such cases, issues with the product itself may arise. I hope to use it after having caught the end of the rice.
In cases where holes open, it is not good to think that it is just a matter of the number of hands, but rather, in addition to the added images, please feel free to ask questions about the catalog and support.
Cases where there was a discussion about size exchange before purchase
In cases where the size of the product recommended was not matched, the return or exchange will be subject to product exchange. "Inquiry form" will also have the registration number of the mail address attached and please kindly ask for the return and exchange request. After the return request is accepted, the return and exchange methods will be detailed to you. Moreover, the delivery cost of the product will be borne by the customer, so please be sure to understand this in advance.
In terms of return correspondence, it is 30% of the return amount corresponding to the purchase amount.